Player Safety

Play Smart, Stay in Control

At b7999, gambling is meant to be enjoyable entertainment — nothing more. Our responsible gaming programme gives every player in Bangladesh the tools and guidance to keep their experience positive and within their means.

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Our Commitment: b7999 takes problem gambling seriously. We actively monitor player behaviour, provide practical self-management tools, and maintain a zero-tolerance policy towards underage gambling. If you ever feel gambling is affecting your life negatively, our support team is available to help.

21+

Adults Only — 21 and Above

b7999 is strictly for players aged 21 or older. Age verification is mandatory at registration. b7999 will suspend any account found to belong to a player under the age of 21.

Your Toolkit

Responsible Gaming Tools at b7999

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Deposit Limits

Set a daily, weekly, or monthly deposit limit directly from your account settings. Once a limit is in place, it cannot be increased for a minimum of 24 hours after your request — giving you time to reconsider. Lowering a limit takes effect immediately.

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Session Time Limits

Set a maximum session duration so the Platform automatically logs you out after your chosen time. You will receive a reminder notification before your session ends, helping you stay aware of how long you have been playing.

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Wagering Limits

Control the total amount you wager within a defined period. Wagering limits work alongside deposit limits to give you a complete picture of your gaming spend and prevent chasing losses from escalating.

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Activity History

Review a full breakdown of your deposits, withdrawals, bets placed, and session durations at any time from your account dashboard. Transparency about your own play history is one of the most powerful responsible gaming tools available.

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Reality Check Alerts

Enable periodic pop-up reminders that show you how long you have been playing and what your net result is during that session. Reality check alerts interrupt the flow of play and prompt you to pause and reflect before continuing.

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Cool-Off Period

Take a short break from b7999 without permanently closing your account. Cool-off periods of 24 hours, 7 days, or 30 days are available. During a cool-off period, you will not be able to log in, and b7999 will not send you any promotional communications.

Our Responsible Gaming Commitment

b7999 believes that gambling should always be a freely chosen leisure activity enjoyed within personal and financial boundaries. We have built our responsible gaming programme from the ground up to reflect the needs of Bangladeshi players — people who work hard, who value their time with friends and family, and for whom gaming is a form of entertainment, not a financial strategy.

Our platform uses automated monitoring systems to identify players whose patterns of play may be consistent with problem gambling behaviour — for example, players who consistently chase losses, who dramatically increase their deposit amounts over short periods, or who contact support with expressions of financial distress. When these patterns are detected, our team proactively reaches out and, where appropriate, may apply account-level protections including temporary deposit restrictions or a mandatory cool-off period.

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling is becoming a problem rather than a pleasure:

  • Spending more money or time gambling than you originally intended or can comfortably afford.
  • Borrowing money, taking loans, or selling personal items to fund gambling activity.
  • Feeling irritable, anxious, or restless when not gambling, or using gambling as a way to escape stress or difficult emotions.
  • Chasing losses — continuing to gamble in an attempt to win back money that has already been lost.
  • Hiding gambling activity from family members, friends, or colleagues, or lying about the amount of time or money spent gambling.
  • Gambling interfering with work, studies, family relationships, or other important areas of daily life.
  • Repeatedly trying to cut back on gambling but finding it difficult to do so.

Self-Exclusion

Self-exclusion is the most comprehensive tool b7999 offers to players who feel that their gambling has become a problem. It is a formal commitment between you and b7999 to prevent you from accessing the Platform for a defined period of time. Unlike a cool-off period, self-exclusion is a serious step designed for players who need a firm, enforced break from gambling.

How to Apply for Self-Exclusion

Contact b7999 support at [email protected] with the subject line "Self-Exclusion Request" and state the duration you require — options range from 6 months to 5 years. Your account will be suspended within 24 hours of your request being received. During the self-exclusion period, b7999 will not send you any promotional communications and will decline any attempt to open a new account using the same identity.

Once a self-exclusion period has been set, b7999 will not lift it early under any circumstances. At the end of the self-exclusion period, access will not be automatically restored — the player must contact support and confirm they wish to resume their account. b7999 recommends that players seek professional counselling or support before returning to gambling after a period of self-exclusion.

Healthy Gambling Tips

Even for players who are not experiencing problems, following healthy habits makes gambling more enjoyable and sustainable. b7999 recommends the following practices for all players:

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Set a Budget

Decide how much you can afford to spend before you start. Treat it like an entertainment expense — once it is gone, the session is over.

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Track Your Time

Use session time limits to avoid losing track of how long you have been playing. Regular breaks keep your decision-making sharper.

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Keep It Fun

Never gamble when you are feeling emotionally upset, under the influence of alcohol, or under significant financial stress. These states impair judgment.

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Take Breaks

Step away from the Platform regularly — play sport, spend time with family in Dhaka or Chittagong, enjoy food, or pursue other hobbies. A balanced life makes gambling a smaller, healthier part of it.

Gambling and Financial Wellbeing

b7999 is clear on this point: gambling should never be used as a way to make money, pay off debts, or resolve financial difficulties. The house edge means that over the long run, the majority of players will lose more than they win. This is not a flaw in the system — it is the mathematical reality of all gambling, and every responsible player should understand it before placing a bet.

If you are facing genuine financial hardship, please do not turn to gambling as a solution. Instead, b7999 encourages you to seek advice from a financial counsellor, a community support organisation, or a trusted family member. Players in Bangladesh who are experiencing financial difficulties are encouraged to contact their bank — whether that is Dutch-Bangla Bank, BRAC Bank, City Bank, or another institution — for guidance on managing debt and personal finances responsibly.

Protecting Young People

b7999 operates a strict 21+ policy. Age verification is performed at registration and may be requested again at any point during a Player's use of the Platform. Any account found to be registered to a person under 21 years of age will be immediately suspended and all funds will be returned to the payment source used for the deposit.

If you are a parent or guardian and you believe a young person in your household has accessed b7999, please contact us immediately at [email protected]. We recommend that parents install parental control software on shared devices and have open conversations with young people about the risks associated with gambling. b7999 will cooperate fully with any inquiry of this nature.

Need Help? Contact b7999 Support

If you are concerned about your own gambling or that of someone you care about, please do not hesitate to reach out to the b7999 support team. Our team is trained to handle responsible gaming conversations with sensitivity and without judgment. All communications are treated in the strictest confidence.

Contact Our Support Team

Email us at . We aim to respond to all responsible gaming enquiries within 24 hours. For self-exclusion requests, account suspension is applied within 24 hours of receiving your email.

b7999 does not provide clinical counselling or addiction therapy. If you or someone you know needs professional help for a gambling problem, we encourage you to seek support from a qualified healthcare professional or a national counselling service available in Bangladesh.